Privacy Policy
At Crosswater Trading & Logistics Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when using our website, including but not limited to:
- Contact information (name, email address, phone number, company name)
- Billing and shipping information
- Account information if you create an account
- Order history and preferences
- Communications and correspondence with us
We also automatically collect certain information when you visit our website, such as:
- IP address and browsing data
- Device information
- Log information
- Cookies and similar technologies
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders for our agricultural and mineral products
- Provide customer service and respond to your inquiries
- Improve our website and services
- Send you updates, marketing communications, and information about our products
- Comply with legal obligations
- Detect and prevent fraud and unauthorized activities
3. Information Sharing and Disclosure
We may share your personal information with:
- Service providers and business partners who assist us in operating our business
- Payment processors to facilitate transactions
- Shipping and logistics partners to deliver your orders
- Legal authorities when required by law or to protect our rights
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to certain processing activities
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.
7. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated revision date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Crosswater Trading & Logistics Limited
Email: privacy@crosswatertrading.com
Phone: +234 (0) 806 341 5560
Address: 12th Floor, Reinsurance House, 46 Abibu Oki, Marina, Lagos.