Terms of Service

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Products and Services

Crosswater Trading & Logistics Limited offers various agricultural and mineral products for sale. All product descriptions, pricing, and available quantities are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice.

Products displayed on our website may be subject to limited availability or might vary in specifications. Unless stated otherwise, all products are sold with minimum order quantities as specified on the product page.

3. Orders and Pricing

When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product information, or errors in pricing.

All prices are shown in Nigerian Naira (₦) and do not include shipping charges, duties, or taxes unless explicitly stated. It is your responsibility to pay any taxes, duties, or fees imposed by your local government or jurisdiction.

We strive to ensure that all information on our website is accurate, however, pricing errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

4. Payment

We accept payment through the methods specified during the checkout process. By providing payment information, you represent and warrant that you have the legal right to use the payment method you provide.

All payments are processed through TransactPay, a secure payment gateway. Your payment information is subject to the privacy policy and terms of service of TransactPay.

5. Shipping and Delivery

Shipping costs and delivery timeframes are not included in the product price unless explicitly stated. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs, weather conditions, or other factors beyond our control.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

6. Returns and Refunds

Given the nature of bulk commodity products, we have specific policies regarding returns and refunds. Please contact our customer service team directly to discuss any issues with your order.

In case of defective products or significant variation from the described product, please contact us within 48 hours of delivery with photographic evidence and a detailed description of the issue.

7. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access our website and for any activities or actions under your password. You agree not to disclose your password to any third party.

8. Intellectual Property

The Crosswater Trading & Logistics Limited website and its original content, features, and functionality are owned by Crosswater Trading & Logistics Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited license to access and use the website for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our materials.

9. Limitation of Liability

In no event shall Crosswater Trading & Logistics Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

10. Termination

We may terminate or suspend your account and bar access to our website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using our website or contact us to request account deletion.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes by posting the new Terms on this page.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our website.

13. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: